Returns & Exchanges
DUE TO COVID-19, WE DO NOT CURRENTLY ACCEPT RETURNS FOR PRODUCTS THAT HAVE BEEN OPENED FROM THEIR PACKAGES
To make a return:
- Message us through the Order Support form or give us a call at (781) 619-8800 and request a return. We will provide you with an RMA number; write this RMA number on the outside of the packaging you are using for your return, and include any documents associated with your order inside.
- Ship your return to 1502 Boston Providence Turnpike, Suite 12, Norwood, MA 02062.
- Ensure that your return is received at our facility within 30-days of the original delivery date.
You are responsible for return shipping costs, including any shipping insurance purchased at your own discretion. We may provide a shipping label to you in certain circumstances, but this is not an acceptance of liability on behalf of Respiratory Supply for any returns that are stolen, damaged, or lost in transit. Insurance coverage will not be included with any complementary return label.
When shipping your return, you should select a shipment option that provides a delivery confirmation, so you can be sure that the package has reached our facility. Any refunds we issue will be based on the product received by our returns department. We will not offer a refund if we do not receive a product, or if the product is damaged or lost in transit.
All returns will typically be processed within 48 hours of arriving at our facility. Any refunded amount will be credited to the original payment method. Shipping charges will not be refunded.
If you would like to make an exchange, please process a return for the original item, and place a new order for the product you would like. Separating these transactions allows for better tracking and management of your orders.
If a processing error on our part necessitates a return or exchange, we will cover all costs associated with shipping, and we will do everything in our power to ensure that you are satisfied with purchase. Please contact one of our representatives via phone or through our Order Support form in order to process a return of this type.
We stand behind every product we sell. If you ever run into an issue with one of our products, give us a call and we’ll make it right. If we can’t resolve your issue with basic troubleshooting, we will process an exchange for your product or initiate a warranty claim on your behalf with the manufacturer of the product. Warranty claims are made at our sole discretion and are subject to terms and conditions.